| Q1.
What are the benefits of ordering BT PSTN and ISDN
lines from us?
Q2.
Does the quality of the lines ordered through Entacall
differ from those ordered directly from BT?
Q3.
How can Entacall supply BT lines cheaper than BT?
us?
Q4.
What lines can Entacall supply?
Q5.
What is the difference between "New",
"Transfer" and "Change" orders?
Q6.
What is the lead time for the order?
Q7.
If I order "New" BT lines from Entacall,
who will install the lines on my customer's premises?
Q8.
Can I choose my preferred installation date?
Q9.
Who will inform me the confirmed installation/transfer
date?
Q10.
Who will invoice me for the installation and ongoing
charges after I place "New" or "Transfer"
orders to Entacall?
Q11.
When I transfer my lines to Entacall, do I need
to know the exact features on the line when I submit
the order?
Q12.
If I have faults on the BT lines after the lines
are transferred to Entacall (or the line was ordered
directly from Entacall), who do I report the fault
to?
Q13.
Are BT lines I order from Entacall required to be
CPSed to Entacall?
Q14.
If I already CPSed with Entacall, and now I want
to transfer the CPSed line to Entacall, do I need
to let you know that the lines is already CPSed?
Q15.
How do I place ordress?
Q16.
Are there any limitations on the type of lines that
can be transferred to Entacall?
Q17.
If I did not order any features on the line when
I submitted the "New" order, and later
I change my mind and want to add some features on
the line, how do I inform you?
Q18.
If I have ADSL on the line can I transfer the PSTN
line to you?
Q19.
Is there anything I can do to speed up the order?
Q20.
Payment?
Q21.
Price?
Q1.
What are the benefits of ordering BT PSTN and ISDN
lines from us?
Price
reduction – your now have the opportunity to order
from /switch to another service provider for cheaper
line rental.
Better
service – Entacall's UK-based team make sure we
do not pass your queries around different departments/offices
and you can speak to the same person if you want
each time you call in.
Q2.
Does the quality of the lines ordered through Entacall
different from those ordered directly from BT?
Not
at all! The lines that you order through Entacall
will still be installed and maintenance by BT on
BT's network. There is no difference at all between
the lines ordered through Entacall and the lines
ordered directly from BT – except for the price!
Q3.
How can Entacall supply BT lines cheaper than BT?
Entacall
is a BT authorised wholesaler therefore we obtain
a discounted price from BT and rebate this discount
to you.
Q4.
What lines can Entacall supply?
Entacall
is authorised to wholesale all BT PSTN and ISDN
access products.
Q5.
What's the difference between “New”, “Transfer”
and “Change” orders?
New
– To provide service for an End User who has no
telephone line connected to BT's network. For this
type of order, an engineering visit will normally
be required. The engineering visit will be undertaken
by BT on behalf of Entacall.
Transfer
– To provide service for an End User already has
BT lines and wishes to transfer them to Entacall.
In normal circumstances there will be no break in
service during the transfer. BT will contact the
End User to advise them that a request has been
made to terminate their existing BT contract. BT
will then coordinate both the cessation of the End
User's existing service, and the commencement of
the Entacall service at the address on an agreed
date.
Change
– already have BT lines from Entacall and wish to
change features on the line (e.g. provide additional
network features). This is normally carried out
without an engineering visit, unless additional
wiring is required.
Q6.
What's the lead time for the order?
New
– 10 working days
Transfer
– 10 working days
Change
– 3 to 10 working days
Please
note above lead times are not guaranteed by BT as
it depends on the outcome of site survey and BT's
work load.
Q7.
If I order “New” BT lines from Entacall, who will
install the lines on my customer's premises?
BT's
engineer will conduct the site survey and visit
End User's site with BT branded uniform and vehicle
to complete the work. The BT engineer acts to fulfil
the purpose of the visit and ensure the End User
is satisfied with the work, but will not undertake
work beyond the original order.
Q8.
Can I choose my preferred installation date?
You
can state three preferred installation dates on
the order form. BT will try to match one of these
dates. However please bear in mind that the result
of site survey may effect the final installation
date. Therefore please do not promise an installation
date to your customer without Entacall's confirmation.
Q9.
Who will inform me the confirmed installation/transfer
date?
The
confirmed installation/transfer date will be updated
on our Member Area which you will be able to access
24/7 with your Entacall username and password.
Q10.
Who will invoice me for the installation and ongoing
charges after I place “New” or “Transfer” orders
to Entacall?
Entacall
will issue both installation and ongoing rental
invoices. We invoice BT line rental on a monthly
basis.
Q11.
When I transfer my lines to Entacall, do I need
to know the exact features on the line when I submit
the order?
Yes.
You will lose any additional features during the
transfer if you do not submit this information on
the order. However if this happens you can always
submit a “Change” order later on once the line has
been transferred to Entacall.
Q12.
If I have faults on the BT lines after the lines
are transferred to Entacall (or the line was ordered
directly from Entacall), who do I report the fault
to?
Please
report the fault to Entacall (Tel: 0870 770 9656)
and we will contact BT and handle the fault for
you. This allows you to have one point of contact
(Entacall) when it comes to fault reporting – leave
it to our experts to speak to BT on your behalf
and make sure the fault is resolved properly.
All
lines ordered through/transferred to Entacall will
receive free Standard Care. BT Standard Care desk
operates during working hours (0800 – 1700 hours
Monday to Friday, excluding Public and Bank Holidays).
BT aim to respond to a fault report by Entacall
received before 17:00 hours on one working day by
the end of the next working day. Where the fault
is reported outside normal working hours, the fault
will be treated as if it has been reported at the
beginning of the next working day. Work will only
be carried out during working hours.
Q13.
Are BT lines I order from Entacall required to be
CPSed to Entacall?
Yes.
By doing so you save around 30% - 70% against BT
standard call charges. And you, as a reseller, earn
10% commission on the customer's total monthly phone
bill EVERY month.
Q14.
If I already CPSed with Entacall, and now I want
to transfer the CPSed line to Entacall, do I need
to let you know that the line is already being CPSed?
YES.
If the line is CPSed with Entacall and you wishes
to retain the CPS on the line, you must state this
on the order form ( CPS retention section). If you
do so, then the CPS will be retained on the line
during and after the transfer. Please bear in mind
if this CPS information is not supplied on the order
form then you will loss the CPS during and after
the transfer.
Q15.
How do I place orders?
Please
click Order Now and follow the instruction.
You
can place orders and view order status 24/7. Our
provisioning team will deal with your order during
normal working hours (Mon-Fri 09:00 – 17:30 ).
Q16.
Are there any limitations on the type of lines that
can be transferred to Entacall?
The
following are a list of services that cannot be
transferred from BT:
•
Payphones
•
Access Lines (external extensions, not go through
NCCP… etc.)
•
Site lines (e.g. temporary lines. A “site” is defined
by BT as having portal cabins/site offices)
•
Feature Lines
•
Feature Net
•
Rented Products (equipment being rented from BT
retail)
•
REDABC (obsolete product and cannot be left on line)
•
Cable Lines (Non BT network)
•
NHS Line
•
Virtual Private Network
•
School Internet
•
Switched Multi-Megabit Data Service
Q17.
If I did not order any features on the line when
I submitted the “New” order, and later I change
my mind and want to add some features on the line,
how do I inform you?
All
you need to do is to submit a “Change” order to
us requesting the features you require.
Q18.
If I have ADSL on the line can I transfer the PSTN
line to you?
Yes.
All you need to do is to submit a “Transfer” order
to us.
Q19.
Is there anything I can do to speed up the order?
To
provide us as much information as possible always
helps. There is an additional Note section on the
order form where you can enter any information that
you think maybe relevant to the order.
Q20.
Payment
All
monthly payment must be made by Direct Debit – either
from you or your customers.
Q21.
Price
Please
contact us on 0870 770 9656 for pricing information.
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