This site uses
Secure Trading Technology
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Outlook
Error Messages
| Error
Message |
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691 |
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Access
denied because user name and / or password was rejected or Access
denied because username and/or password is invalid on the domain |
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This
error can occur if you use a bad username or password; remember
in most instances the password is case-sensitive - you will
not see the password, so check if Caps Lock
is on etc |
| Error
Message |
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0x80004005 |
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An
unknown error has occurred account pop.tiscali.co.uk server
pop.[yourISP], Protocol: POP3 port 110 secure(SSL): No Socket
Error: , Error Number 0x80004005 |
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There
is no proper fix available yet so if you get this please let
us know how to sort it. You could try leaving it a day or
so to see if your Internet Service Provider is having problems.
Note:
Received
an email from a customer regarding this problem and the following
suggestion to remedy this has been put forward (please note
that this has not been verified): "I
found a temp solution; by changing the port to 109 then hit
send and receive you will get another error. Close that box,
go back and change port back to 110 and it works fine as long
as you don't shut down. Still looking for a permanent fix,
everyone says its the firewall but i'm not so sure."
Dick
Trenta
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| Error
Message |
|
0x800420cd |
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Possible
Cause |
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Cannot
send message as one of recipients addresses rejected by the
server |
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Check
the email address being sent to (no additional dots or spaces).
Send your self-an e-mail; if you receive it the recipients e-mail
may have a problem. If fails follow screen saver section. Try>
click Start / Find / Files
or Folders type in "outbox.dbx",
press Find Now, Edit / Select
All / File / Delete
and restart your computer (Delete outbox). |
| Error
Message |
|
0x800420cd
/ 0x800CCC90 |
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Message
number 16 could not be retrieved. Account: pop.[yourISP]' Server:
'pop.[yourISP]' Protocol: POP3 Server Response: 'Body nazis:
Hard-core exercise and weightlifting', Port: 110 Secure(SSL):
No Server Error: 0x800CCC90 Error Number: 0x800420CD |
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Message
cannot be downloaded from server due to known bug in Outlook
Express (any Non Microsoft email package will retrieve message)
so delete email off server. To delete e-mail off server: (MAKE
SURE YOU FIRST HAVE A CONNECTION TO THE INTERNET) then click
Start, Run, and type in
"Telnet" and press Enter.
Click on the Terminal Menu and select Preferences,
ensure that Local Echo has a tick next to
it. Click on the Connect menu and select
Remote System. A box will appear, you need
to make sure the Host Name is set to pop.[yourISP],
and the Port is set to 110.
Click on Connect. You should see a message
at the top starting with '+OK'. If you can
see this you are connected. Windows
XP users> You now have a black command screen. Type in:
o pop.freeserve.com 110
Press
enter you should now see a ‘+OK’ response.
If you can see this you are connected. You now need to identify
yourself so that you can access your email, to do this type
in the following:
user [YOUR USERNAME]
E.G
= user smith.tiscali.co.uk
Press
enter you should now see a ‘+OK’
response. Now type:
pass
[YOUR PASSWORD]
E.G
= pass 12345abcde
Press
enter and you should now see a ‘+OK’
response. type: "List"
And
you will see a list of any emails currently stored on your
account. The figure on the left is the email number, and the
figure on the right is the size of the email, eg:1 12342 5612
To
delete an email type in either:
"Dele
nX" or "Dele X" <X
is the number on the left of the list of e-mails
Repeat
the above procedure for all emails you wish to delete REMEMBER
in order for these changes to become permanent you must finish
your Telnet session by typing quit followed
by enter.
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| Error
Message |
|
0x800c012e |
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Outlook
Express could not be started. It may not be installed correctly.
Make sure that disk is not full or that you are not out of memory.
Contact Microsoft support for further assistance. (0x800c012e) |
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Outlook
Express *.dbx mail files are set to read only. Click Start,
point to Find, then click on Files
or Folders, In the Named box, type "*.dbx",
in the Look In, C drive, then Find
Now / Right click each *.dbx file,
click Properties & clear the Read
Only check box. Click Apply, then
Close. Note the *.dbx files should only have
Archive checked. |
| Error
Message |
|
0x800C013B |
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Possible
Cause |
|
Message:
An unknown error has occurred Server: 'smtp.[yourISP]' Protocol:
POP3 Port: 0 Secure(SSL): No Error Number: 0x800C013B |
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Try
- click Start / Find / Files
or Folders type in "outbox.dbx",
press Find Now / Edit / Select
All / File / Delete
and restart your computer (Delete outbox). If this fails reinstall
Outlook Express |
| Error
Message |
|
0x800CCC13 |
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A
TCP/IP error occurred while trying to send data to the server.
Subject: XXXX Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX',
Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC13 |
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Shut
down any firewall and anti virus software. Delete your effected
messages from your outbox and recreate. |
| Error
Message |
|
0x800CCC0D |
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The
host ‘XXX.XXX.XXX could not be found. Please verify that
you have entered the server name correctly. Account 'XXX', Server,
'XXX.XXX.XXX', Protocol: XXX,Port XXX, Secure(SSL): No Socket
Error: 11001, Error Number: 0x800CCC0D |
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| Error
Message |
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The
connection to the server has failed. Account: 'XXX.XXX.XXX',
Server: 'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E |
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First
refer to configuring
Outlook / Outlook Express
Find
out if you have "Caller Line Identification" or
try this - Double left click My Computer,
Double left click Dialup Networking, right
click [yourISP] connection, left click Properties
clear Area Code box, type in tel no box [area code],ISP
Telephone No.]
"The
line was dropped and connection lost while the user was either
downloading or sending mail" - Try unplugging other devices
on your phone line. Check to make sure you don’t have
call waiting.
Is the
modem set to disconnect after a set time? Control
Panel, Modems, and Connection.
Is the
modem phone line still plugged in?
Make sure
you are not trying to send e-mail while connected to another
ISP.
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| Error
Message |
|
0x800CCC78 |
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The
message could not be sent because the server rejected the sender's
email address. The sender's email address was 'something@something.something'.
Subject 'hnei', Account: 'Geocities', Server: 'mail.geocities.com',
Protocol: SMTP, Server Response: '550 rejected: cannot route
to sender <something@something.something>', Port: 25,
Secure (SSL): No, Server Error: 550, Error Number: 0x800CCC78
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The
server does not recognise the senders email address as being
valid. Invalid email address in the mail profile. Tools
/ Accounts / Properties / General. Check email address
is correct - whatever@something.[yourISP]. Or refer to
Configuring Outlook /
Outlook Express |
| Error
Message |
|
0x800CCC79 |
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The
message could not be sent because one of the recipients was
rejected by the server. The rejected email address was 'XXX@XXX.XXX'.
Subject 'some subject', Account: 'pop.[yourISP]', Server: smtp.[yourISP]',
Protocol: SMTP, Server response: 550 Cannot route to <XXX@XXX.XXX>',
Port 25, Secure(SSL): No, Server Error: 550, Error Number 0x800CCC79 |
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| Error
Message |
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0x800CCC7D |
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The
Server does not support a SSL connection, Account pop.[yourISP],
Server: smtp.[yourISP], Protocol SMTP, Server Response: '250
HELP', Port 25, Secure (SSL): Yes, Server Error: 250, Error
Number: 0x800CCC7D |
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Click
Tools / Accounts / Mail
/ Properties / Advanced - remove tick from
secure SSL connection. |
| Error
Message |
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0x800CCC90
/ 0x800CCC92 |
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Possible
Cause |
|
Problem
logging onto mail server - Your password was rejected - Err
authorization failed |
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Click
Tools / Accounts / Mail
/ Properties / Servers - check account name
and password. |
| Error
Message |
|
0x800CCC90
/ 0x800CCC92 |
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Possible
Cause |
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Err
unable to fork |
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Occurs
when there is a problem with mail servers - check with ISP or
leave for a day or so |
| Error
Message |
|
0x8004210A |
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Possible
Cause |
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This
problem has been observed in some configurations that use
antivirus software to scan e-mail. The products in which this
problem occurs may vary. However, these symptoms have been
observed in configurations that include Norton Internet Security
2005, Norton AntiVirus 2003, Norton AntiVirus 2002, or McAfee
software products.
Whichever
software is in use 'Email and Scan outgoing Email'
has been turned on..
To resolve this:
-
Start
Norton AntiVirus.
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Click
Options. Select Norton AntiVirus. The Norton AntiVirus Options
dialog box appears.
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In
the Internet section, click Email.
-
Click
to clear the Scan incoming Email and Scan outgoing Email
check box.
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Check
with provider of Antivirus Software or re-configure |
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